Senior IT Support Engineer - Remote/Onsite & Exec Liaison

GDI Infotech; San Diego (CA); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Professional development opportunities

Job summary

A leading IT services company in San Diego is looking for a skilled Level 3/4 IT Support Technician. You will provide both remote and on-site technical support, handle complex IT issues, and communicate effectively with executive-level stakeholders. This full-time role demands a proactive self-starter with at least 5 years in IT support, strong knowledge of cybersecurity, and exceptional communication skills. Competitive salary and opportunities for professional development are offered.

Qualifications

• 5+ years of experience in IT support, with at least 2 years at Level 3 or higher.
• Strong knowledge of Windows Server and Active Directory.
• Proficiency in networking protocols and firewall configurations.

Responsibilities

• Provide remote and on-site technical support for clients.
• Handle daily support tasks including password resets and software installations.
• Diagnose and resolve complex cybersecurity and networking issues.

Skills

Technical support

Cybersecurity

Networking

Windows Server

Communication

Education

Relevant certifications (CompTIA Security+, Network+, Cisco CCNA)

5+ years in IT support

Tools

VMware

Azure

Active Directory

Job description

A leading IT services company in San Diego is looking for a skilled Level 3/4 IT Support Technician. You will provide both remote and on-site technical support, handle complex IT issues, and communicate effectively with executive-level stakeholders. This full-time role demands a proactive self-starter with at least 5 years in IT support, strong knowledge of cybersecurity, and exceptional communication skills. Competitive salary and opportunities for professional development are offered.