Onsite IT Support Analyst I - San Diego

centrexIT; Poway (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

centrexIT is seeking a Dedicated Support Analyst I to be the primary onsite contact for a client in the San Diego area. You will troubleshoot hardware, software, and network issues, manage AD and M365 tasks, and coordinate with vendors to uphold service levels.

Onsite provisioning and end-user support are core aspects of the role. The ideal candidate brings strong communication skills, IT troubleshooting experience, and a customer-focused approach to deliver best-in-class IT service within a

Qualifications

• Associate degree in IT or related field.
• IT certifications (Microsoft, Cisco, CompTIA) preferred.
• Proficient with Windows desktop OS (Windows 8/10/11).
• Experience with Microsoft 365, Exchange Online, OneDrive, Azure AD.

Responsibilities

• Provide technical assistance and best-in-class IT support.
• Onsite at client locations around San Diego County as needed.
• Troubleshoot hardware and software issues and perform installations/updates.
• Manage Active Directory user provisioning, security groups and policies.
• Resolve network and connectivity issues, including Wi-Fi and VPN problems.
• Document interactions and time in PSA per standards and SLGs.
• Escalate opportunities for projects or upgrades to ensure timely quotes.

Skills

Windows administration

Active Directory

IT support

Microsoft 365

Azure AD

Communication skills

Education

Associate degree in IT

IT certifications (Microsoft, Cisco, CompTIA)

Tools

Meraki MDM

Exchange Online

OneDrive

Azure AD

Job description

centrexIT is seeking a Dedicated Support Analyst I to be the primary onsite contact for a client in the San Diego area. You will troubleshoot hardware, software, and network issues, manage AD and M365 tasks, and coordinate with vendors to uphold service levels.

Onsite provisioning and end-user support are core aspects of the role. The ideal candidate brings strong communication skills, IT troubleshooting experience, and a customer-focused approach to deliver best-in-class IT service within a