Senior IT Support Lead – Hybrid, Path to Leadership

OSTechnical; Orange (CA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

A leading technology support firm is looking for a highly experienced IT Support Level III professional in Orange, CA. This position serves as a key escalation point, overseeing Helpdesk and Desktop Support teams while ensuring seamless end-user experiences. Candidates should have over 5 years of relevant experience, with expertise in Windows OS and Microsoft 365 applications. This role offers a clear path to IT leadership and advancement in a collaborative environment.

Qualifications

• 5+ years of hands-on experience in Level II/III IT Support roles.
• Expert-level troubleshooting of Windows OS in corporate environments.
• Strong experience supporting Microsoft 365 applications.

Responsibilities

• Serve as the primary escalation point for Level II and Level III support.
• Manage and prioritize ticket queues for timely resolutions.
• Trousle and resolve complex end-user issues.

Skills

Windows OS troubleshooting

Microsoft 365 support

Active Directory management

ITSM/ticketing systems experience

Ticket queue management

Documentation skills

Communication with executives

Leadership and mentoring

Tools

ServiceNow

Jira

Job description

A leading technology support firm is looking for a highly experienced IT Support Level III professional in Orange, CA. This position serves as a key escalation point, overseeing Helpdesk and Desktop Support teams while ensuring seamless end-user experiences. Candidates should have over 5 years of relevant experience, with expertise in Windows OS and Microsoft 365 applications. This role offers a clear path to IT leadership and advancement in a collaborative environment.