Technology Support Manager (ITSM & AI)

UPS; San Diego (CA); Hybrid; USD 108,780 - 176,820; Full time

Benefits offered by this job

Medical coverage

401(k) retirement program

Paid time off

Job summary

A leading logistics firm is seeking a Technology Support Manager in San Diego, CA, to lead and enhance its technical support functions across a vast network. This role oversees Level 1 and Level 2 support teams, ensuring smooth operations and effective resolutions of technical issues. The ideal candidate has a strong technical background, experience in managing support teams, and proficiency with ticketing systems. This is a full-time position with significant responsibilities for driving operational efficiency and enhancing network performance.

Qualifications

• 5+ years of experience in technical support roles, with a minimum of 3 in management.
• Hands-on experience with enterprise ticketing platforms.
• Experience leading vendor-managed teams.

Responsibilities

• Lead day-to-day operations of the Level 2 Technology Support team.
• Oversee vendor-managed Level 1 support team.
• Ensure seamless coordination between Level 1 and Level 2 teams.

Skills

Technical troubleshooting

Leadership

Analytical skills

Communication

Stakeholder management

Education

Bachelor’s degree in Information Technology or related field

Master’s degree preferred

Tools

Salesforce Service Cloud

ServiceNow

Job description

A leading logistics firm is seeking a Technology Support Manager in San Diego, CA, to lead and enhance its technical support functions across a vast network. This role oversees Level 1 and Level 2 support teams, ensuring smooth operations and effective resolutions of technical issues. The ideal candidate has a strong technical background, experience in managing support teams, and proficiency with ticketing systems. This is a full-time position with significant responsibilities for driving operational efficiency and enhancing network performance.