Onsite IT Support Technician (Contract)

IT TechPros, Inc.; San Marcos (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

IT TechPros is seeking an onsite IT Support Technician to assist clients in North County San Diego. This contract role requires hands-on troubleshooting and following documented procedures to resolve issues efficiently.

You will travel to client sites, diagnose basic computer, network, and Wi-Fi issues, and document steps in the ticketing system. Strong customer service and reliability are essential for success in this position.

Qualifications

• Basic understanding of computers, Windows environments, hardware, software, and networking.
• Strong communication and customer service skills.
• Ability to follow documented procedures accurately.
• Reliable transportation and ability to travel within service area.
• Previous IT support or MSP experience preferred.

Responsibilities

• Travel to client locations within approximately 25 miles of North County San Diego to provide on-site IT support as needed.
• Troubleshoot basic computer, hardware, software, printer, Wi‑Fi, and network connectivity issues.
• Work with basic network environments, including routers, switches, and wireless networks.
• Follow provided instructions, troubleshooting steps, and technical documentation precisely.
• Complete assigned tasks according to established procedures and the approved scope of work.
• Obtain authorization before making changes outside the approved scope, including network configuration changes, software installations, or other significant system modifications.
• Communicate professionally with clients and maintain a positive customer experience.
• Document all work performed, troubleshooting steps, and outcomes in the ticketing system.
• Provide a clear update to our team after every visit, including any unresolved issues and recommended next steps.
• Escalate issues that fall outside your technical expertise or the scope of the assignment rather than attempting unapproved fixes.
• Maintain a professional appearance and represent the company appropriately at client sites.

Skills

Windows OS

Troubleshooting

Customer service

Tools

Ticketing system

Documentation tools

Job description

• We're looking for a dependable, professional onsite IT Support Technician to assist our clients throughout North County San Diego. This is a contract opportunity for someone with a solid foundation in basic IT and networking, strong customer service skills, and the ability to follow documented procedures.
• You'll represent our company at client locations, helping resolve technical issues and ensuring every client receives a professional, positive support experience.

What you'll do

Responsibilities

• Travel to client locations within approximately 25 miles of North County San Diego to provide on-site IT support as needed.
• Troubleshoot basic computer, hardware, software, printer, Wi‑Fi, and network connectivity issues.
• Work with basic network environments, including routers, switches, and wireless networks.
• Follow provided instructions, troubleshooting steps, and technical documentation precisely.
• Complete assigned tasks according to established procedures and the approved scope of work.
• Obtain authorization before making changes outside the approved scope, including network configuration changes, software installations, or other significant system modifications.
• Communicate professionally with clients and maintain a positive customer experience.
• Document all work performed, troubleshooting steps, and outcomes in the ticketing system.
• Provide a clear update to our team after every visit, including any unresolved issues and recommended next steps.
• Escalate issues that fall outside your technical expertise or the scope of the assignment rather than attempting unapproved fixes.
• Maintain a professional appearance and represent the company appropriately at client sites.

Qualifications

• Basic understanding of computers, Windows environments, hardware, software, and networking.
• Comfortable troubleshooting common IT issues and basic network connectivity problems.
• Strong computer literacy and ability to work with ticketing systems and technical documentation.
• Excellent communication and customer service skills.
• Ability to follow instructions and documented procedures accurately without skipping steps.
• Reliable, punctual, organized, and able to work independently at client locations.
• Reliable transportation and ability to travel within the designated service area.
• Previous IT support, help desk, field technician, or MSP experience preferred.

About IT TechPros

IT TechPros is a growing IT services provider supporting businesses throughout San Diego, California. We take pride in delivering reliable IT support, building strong client relationships, and maintaining high standards of professionalism and service. As we continue to grow, we're looking to work with dependable technicians who share our commitment to quality and an excellent client experience.