IT Support Pro: Hybrid Onsite/Remote Tech Hero

Talent Harbor; Los Angeles, California (CA, MO); Hybrid; USD 80,000 - 90,000; Full time

Job summary

A technology services provider in California is seeking a Level 2 Service Technician focused on onsite support, remote troubleshooting, and client relationship management. The ideal candidate will have over 3 years of IT support experience, strong troubleshooting skills across Windows and macOS, and proficiency with Microsoft 365 and Active Directory. The role combines hybrid work and client interaction, making a substantial impact on client technology management. Competitive salary ranges from $80,000 to $90,000 based on experience.

Qualifications

• 3+ years of IT support or customer service experience.
• Experience supporting environments of 30+ users.
• Willingness to obtain CompTIA Security+ within one year.

Responsibilities

• Deploy, troubleshoot, and optimize hardware, software, and network systems.
• Manage servers, Active Directory, and Microsoft 365 environments.
• Educate clients on best practices.

Skills

IT support or customer service experience

Strong troubleshooting skills across Windows & macOS

Communication and documentation habits

Interest in AI tools

Education

Bachelor’s degree preferred

CompTIA Security+ required

Tools

Microsoft 365 administration

Active Directory

Network configuration

Azure

Linux knowledge or scripting (PowerShell)

Job description

A technology services provider in California is seeking a Level 2 Service Technician focused on onsite support, remote troubleshooting, and client relationship management. The ideal candidate will have over 3 years of IT support experience, strong troubleshooting skills across Windows and macOS, and proficiency with Microsoft 365 and Active Directory. The role combines hybrid work and client interaction, making a substantial impact on client technology management. Competitive salary ranges from $80,000 to $90,000 based on experience.