Senior IT Support Engineer – Endpoint & Network Pro

Control Southern; Suwanee (GA); On-site; USD 55,000 - 80,000; Full time

Job summary

Control Southern is seeking an IT Support & Endpoint Engineer (Level 2) to serve as the primary escalation point for complex technical issues across the organization. You will own tickets end-to-end, perform advanced troubleshooting, and maintain high service standards in a modern IT environment including Microsoft Intune and Entra ID.

The role covers endpoint management, server infrastructure, and network operations across multi-site locations. Travel approx. 25% is required as needed.

Qualifications

• 2-5 years IT support experience.
• Experience with Microsoft Intune, Entra ID, and MDM.
• Knowledge of Windows servers (AD, DNS, DHCP).
• Basic networking knowledge (switches, firewalls, VPN, TCP/IP).
• Strong troubleshooting and problem-solving skills.
• Ability to work independently and manage priorities.

Responsibilities

• Troubleshoot escalated hardware, software, and network issues.
• Provide support for Windows systems, Microsoft 365, Active Directory, and endpoint devices.
• Perform root cause analysis to prevent recurring issues.
• Take full ownership of assigned SysAid tickets from start to completion.
• Ensure tickets are actively worked, updated, and documented.
• Manage endpoints using Microsoft Intune (enrollment, compliance, deployment).
• Administer Microsoft Entra ID (Azure AD) including users, groups, and access.
• Support mobile device management (MDM) solutions.
• Assist with Autopilot deployments.
• Support Windows servers and core services (AD, DNS, DHCP, file services).
• Perform patching, maintenance, and monitoring.
• Support backups and recovery efforts.
• Assist with infrastructure upgrades.
• Troubleshoot switches, firewalls, VPN, and wireless networks.
• Resolve connectivity issues for remote and on-site users.
• Assist with network changes and deployments.
• Support IoT and connected devices.

Skills

IT support

Intune

Entra ID

MDM

Windows Server

DNS & DHCP

Networking basics

Troubleshooting

Independent work

Job description

Control Southern is seeking an IT Support & Endpoint Engineer (Level 2) to serve as the primary escalation point for complex technical issues across the organization. You will own tickets end-to-end, perform advanced troubleshooting, and maintain high service standards in a modern IT environment including Microsoft Intune and Entra ID.

The role covers endpoint management, server infrastructure, and network operations across multi-site locations. Travel approx. 25% is required as needed.