Remote End-User Support Specialist I

Digital Management Llc; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

DMI is seeking an End User Support Specialist 1 to join our remote US team. You will troubleshoot desktop, laptop, and mobile device issues, install and configure hardware/software, and assist users with IT problems while following privacy regulations.

The role requires an Associate degree in IT/CS, CompTIA A+, and Microsoft certifications such as MCSA or MTA. Strong multitasking and communication skills are essential in a fast-paced environment.

Qualifications

• Associate degree or higher in IT/cs.
• CompTIA A+ confirms entry-level IT competence.
• MCSA and MTA indicate Microsoft product knowledge; MOS options possible.

Responsibilities

• Troubleshoot and resolve desktop, laptop, peripheral, and mobile device issues with vendors.
• Install and configure desktop hardware, software, and peripherals per standard procedures.
• Assist users with hardware/software/network problems by guiding solutions.
• Train users on hardware/software, including printers and email apps.
• Track help-desk requests to monitor performance and queues.
• Answer inbound calls, voicemails, and chats; maintain QA scores.
• Support overflow work for other teams.

Education

Associate degree or better in Information Technology or Computer Science

CompTIA A+ certification

MCSA

MTA certifications

MOS certifications

Tools

CCENT

CCT

Job description

DMI is seeking an End User Support Specialist 1 to join our remote US team. You will troubleshoot desktop, laptop, and mobile device issues, install and configure hardware/software, and assist users with IT problems while following privacy regulations.

The role requires an Associate degree in IT/CS, CompTIA A+, and Microsoft certifications such as MCSA or MTA. Strong multitasking and communication skills are essential in a fast-paced environment.