Senior IT Support Engineer – PC & Network

Tarrant County College; Fort Worth (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health plans

Retirement benefits

Paid holidays

Wellness program

Job summary

Tarrant County College is seeking an IT Support Specialist to identify and resolve PC-based problems and maintain PC configurations. You will work independently on routine installations and assist with larger, complex setups.

Responsibilities include taking Help Desk calls, providing on-site and remote support, configuring software/hardware, managing user accounts and security, monitoring systems, performing wiring and equipment moves, and training end users on basic IT usage.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of one (1) year experience in information services.

Responsibilities

• Accepts Help Desk calls from users and provides telephone and on-site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
• Analyzes and resolves PC user problems by telephone, remote connections, and on-site. Also installs, configures, and maintains software and hardware.
• Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
• Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel
• Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals
• Provides end users with technical training on the basic functionality of software, hardware and Internet use. Advises end users on software and hardware purchases and/or upgrades that are within budget.
• Assists with installs of new software releases, system upgrades and patches
• Performs all other related duties involved in the operation of the IT Department as assigned or required.

Skills

Help desk

Telephone support

On-site support

Network security

System monitoring

Wiring installations

End-user training

Software upgrades

Education

Bachelor’s degree

Tools

Active Directory

Job description

Tarrant County College is seeking an IT Support Specialist to identify and resolve PC-based problems and maintain PC configurations. You will work independently on routine installations and assist with larger, complex setups.

Responsibilities include taking Help Desk calls, providing on-site and remote support, configuring software/hardware, managing user accounts and security, monitoring systems, performing wiring and equipment moves, and training end users on basic IT usage.