SENIOR CUSTOMER SUPPORT SPECIALIST - Information Technology

Tarrant County; Fort Worth (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Tarrant County in Fort Worth is seeking an IT Support Technician to identify, analyze and solve PC-based problems, and to maintain and troubleshoot current PC configurations. You will work independently on routine tasks and assist the Senior Support Specialist with large installations.

The role includes handling Help Desk calls, providing on-site and remote support, configuring software/hardware, and ensuring secure user accounts.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Minimum of one year experience in information services.
• Driving may be required; valid driver’s license required.

Responsibilities

• Accepts Help Desk calls from users and provides telephone and on-site technical support.
• Analyzes and resolves PC user problems by telephone, remote connections, and on-site.
• Manages network accounts and security for all county users and computers.
• Uses system monitors to detect network/OS problems and advise IT staff.
• Performs small scale wiring projects and equipment installations, relocations and removals.
• Provides end-user training on software, hardware and Internet use; advises on purchases/upgrades.
• Assists with installs of new software releases, system upgrades and patches.
• Performs other related IT Department duties as assigned.

Skills

Troubleshooting

Customer support

Remote support

On-site support

Software installation

Hardware maintenance

Analytical thinking

1 year info services

Education

Bachelor’s degree or equivalent

Tools

Active Directory

Remote Desktop

Windows OS

Job description

Identify, analyze and solves business problems through the analysis and testing of potential PC-Based solutions. Work independently on the maintenance and troubleshooting of current PC configurations. Assist Senior Support Specialist with large and/or complex installations.

1. Accepts Help Desk calls from users and provides telephone and on-site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
2. Analyzes and resolves PC user problems by telephone, remote connections, and on-site. Also installs, configures, and maintains software and hardware.
3. Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
4. Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel
5. Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals
6. Provides end users with technical training on the basic functionality of software, hardware and Internet use.Advises end users on software and hardware purchases and/or upgrades that are within budget.
7. Assists with installs of new software releases, system upgrades and patches
8. Performs all other related duties involved in the operation of the IT Department as assigned or required.

• Bachelor’s degree or equivalent combination of education and experience.
• Requirements can be met with any combination of related experience or education.
• Minimum of one (1) year experience in information services.
• Driving may be required.
• Must have a valid and current driver’s license.