SENIOR CUSTOMER SUPPORT SPECIALIST - Information Technology

Tarrant-County,-Tx; Town of Texas (WI); On-site; USD 40,000 - 60,000; Full time

Job summary

Unknown IT department in Wisconsin seeks a support specialist to identify, analyze, and solve business problems through PC-based solutions. The role involves maintaining and troubleshooting existing PC configurations and assisting with large installations.

The job requires handling Help Desk calls, providing on-site and remote support, and managing security profiles for network access. Driving may be required and a valid driver's license is needed.

Qualifications

• Accepts Help Desk calls and provides telephone and on-site technical support to troubleshoot and fix PC problems.
• Analyzes and resolves PC user problems by telephone, remote connections, and on-site.
• Manages network accounts and access rules for county computer users and computers.

Responsibilities

• Performs small scale wiring projects and schedules equipment installations.
• Provides end users with technical training on software, hardware and Internet use.
• Assists with installs of new software releases, system upgrades and patches.
• Performs all other related duties involved in the operation of the IT Department.

Skills

Troubleshooting PC hardware

Phone & on-site support

Remote support

Education

Bachelor’s degree or equivalent

Tools

Software installation

Network accounts management

Security access configuration

Job description

Identify, analyze and solves business problems through the analysis and testing of potential PC-Based solutions. Work independently on the maintenance and troubleshooting of current PC configurations. Assist Senior Support Specialist with large and/or complex installations.

1. Accepts Help Desk calls from users and provides telephone and on-site technical support to troubleshoot and fix PC system and application problems or routes the user to the appropriate personnel for problem resolution.
2. Analyzes and resolves PC user problems by telephone, remote connections, and on-site. Also installs, configures, and maintains software and hardware.
3. Manages network accounts and securities for all county computer users and computers by assigning security profiles while following procedures established by Technical Services including establishing, maintaining, and monitoring all LOG-ON identifications and access rules, defining specific access to network files, database management systems, and monitoring environment for security violations.
4. Uses system monitors to detect problems in the network or operating system that could affect system availability and advises appropriate Technical Services personnel
5. Performs small scale wiring projects and schedules and performs equipment installations, relocations and removals
6. Provides end users with technical training on the basic functionality of software, hardware and Internet use.Advises end users on software and hardware purchases and/or upgrades that are within budget.
7. Assists with installs of new software releases, system upgrades and patches
8. Performs all other related duties involved in the operation of the IT Department as assigned or required.

• Bachelor’s degree or equivalent combination of education and experience.
• Requirements can be met with any combination of related experience or education.
• Minimum of one (1) year experience in information services.
• Driving may be required.
• Must have a valid and current driver’s license.