Senior IT Support Engineer — M365, Entra ID & Teams

Scorpion Therapeutics

Lexington (MA)

On-site

USD 120,000 - 180,000

Full time

14 days+

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Job summary

Scorpion Therapeutics is seeking an experienced IT Systems Specialist in Lexington to administer Microsoft 365, Entra ID, and Teams, while supporting a mixed macOS/Windows environment including remote users.

You will own onboarding standards, contribute to security coordination with senior engineers, and act as the senior escalation point for IT incidents, ensuring compliant operations and robust endpoint management.

Qualifications

8+ years in technology services using ITIL-based practices.
Experience with Microsoft 365, Entra ID, and Teams in an international enterprise environment.
College or ICT/equivalent grade in Computer Sciences.
Strong hands-on Intune experience (enrollment, config profiles, compliance policies, app deployment).
Strong macOS support plus solid Windows client support; Intune management of both platforms is advantageous.

Responsibilities

Administer Microsoft 365 services and licensing; provide end-user support.
Manage Entra ID identity and access management: lifecycle, role assignments, and access reviews.
Own Microsoft Teams support for Lexington, including Teams calling and meetings governance.
Co-own onboarding standards and maintain Intune configurations.
Act as senior escalation point for Lexington IT support; set technical standards.
Coordinate security and infrastructure matters with senior engineers.
Resolve incidents via ticket system; ensure timely handling.
Provide helpdesk support across a mixed macOS/Windows environment; support remote users.
Perform application and user management for assigned apps; backup Application Manager.
Ensure IT compliance and participate in audits.
Maintain asset and knowledge inventory.