Senior IT Support Engineer

Scorpion Therapeutics; Lexington (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Scorpion Therapeutics is seeking an experienced IT Systems Specialist in Lexington to administer Microsoft 365, Entra ID, and Teams, while supporting a mixed macOS/Windows environment including remote users.

You will own onboarding standards, contribute to security coordination with senior engineers, and act as the senior escalation point for IT incidents, ensuring compliant operations and robust endpoint management.

Qualifications

• 8+ years in technology services using ITIL-based practices.
• Experience with Microsoft 365, Entra ID, and Teams in an international enterprise environment.
• College or ICT/equivalent grade in Computer Sciences.
• Strong hands-on Intune experience (enrollment, config profiles, compliance policies, app deployment).
• Strong macOS support plus solid Windows client support; Intune management of both platforms is advantageous.

Responsibilities

• Administer Microsoft 365 services and licensing; provide end-user support.
• Manage Entra ID identity and access management: lifecycle, role assignments, and access reviews.
• Own Microsoft Teams support for Lexington, including Teams calling and meetings governance.
• Co-own onboarding standards and maintain Intune configurations.
• Act as senior escalation point for Lexington IT support; set technical standards.
• Coordinate security and infrastructure matters with senior engineers.
• Resolve incidents via ticket system; ensure timely handling.
• Provide helpdesk support across a mixed macOS/Windows environment; support remote users.
• Perform application and user management for assigned apps; backup Application Manager.
• Ensure IT compliance and participate in audits.
• Maintain asset and knowledge inventory.

Skills

Microsoft 365

Entra ID

Microsoft Teams

Intune

macOS support

Windows client support

Remote support

ITIL

Communication

international deployment

Education

Bachelor degree in Computer Science or ICT

Tools

Exchange Online

SharePoint Online

OneDrive

Job description

Responsibilities:

• Administer and support Microsoft 365 (Exchange Online, SharePoint Online, OneDrive), including licensing and end-user support.
• Administer Entra ID identity and access management: user/group lifecycle, role/access assignment, conditional access and MFA policies, and access reviews.
• Own Microsoft Teams support for Lexington, including Teams calling, meeting rooms, collaboration governance, and troubleshooting.
• Co-own and direct global standards for onboarding (account/access/device provisioning) and maintain standards in Intune (enrollment, configuration profiles, compliance policies, application deployment).
• Act as senior technical escalation point for Lexington IT support; set technical standards and guide support engineers.
• Coordinate security and infrastructure matters with the Sr. Cyber Security Engineer and Sr. System Engineer.
• Resolve IT incidents/requests via the ticket system; ensure timely, prioritized handling.
• Provide helpdesk support across a mixed macOS/Windows device environment, plus mobile telephony and meeting-room/video conferencing equipment; support remote/field users.
• Perform application and user management for assigned applications; act as backup Application Manager for specified systems; maintain work instructions.
• Ensure IT compliance with relevant regulatory/quality requirements; participate in internal/external audits.
• Perform identity/endpoint/application security tasks and software updates aligned with change control.
• Maintain asset and knowledge inventory.

Qualifications & Skills:

• Hands-on experience with Microsoft 365, Entra ID, and Microsoft Teams (including Teams calling) in an international enterprise environment.
• College or ICT/equivalent grade in Computer Sciences.
• Working experience and/or certifications.
• 8+ years in technology services (Support Engineer/Service Administrator or equivalent) using ITIL-based practices; ITIL certification advantage.
• Strong hands-on Intune experience (enrollment, config profiles, compliance policies, app deployment).
• Strong macOS support plus solid Windows client support; Intune management of both platforms is advantageous.
• Ability to support remote/field users effectively (remote troubleshooting, device management, clear guidance).
• Strong communication (written/verbal) and broad technology knowledge.
• Experience in commercial and preferably multi-cultural international organizations.
• Physically able to manage/support workplaces.