Senior IT Support Engineer | Lead Tech Ops & TSA-Ready

GovCIO; Herndon (VA); On-site; USD 82,000 - 95,000; Full time

Job summary

GovCIO in Herndon, VA seeks an IT Support Lead to manage site-level tickets and ensure peak operational uptime across critical systems. The role requires directing complex service requests and providing decisive incident response.

Responsibilities include mentoring junior engineers, implementing IT best practices, and ensuring consistent, high-quality service delivery for TSA staff and regional leadership. TSA clearance is required for this position.

Qualifications

• 6 years of IT support experience is required.
• Expert-level field support and leadership across diverse operating systems.
• Strong skills in deploying and maintaining IT services and devices.

Responsibilities

• Lead site-level IT support and manage critical tickets.
• Mentor junior engineers and promote IT best practices.
• Ensure uptime and reliable IT services across the site.

Skills

IT support leadership

Escalation handling

Mobile device support

Network & systems administration

Stakeholder communication

Education

High School

Job description

GovCIO in Herndon, VA seeks an IT Support Lead to manage site-level tickets and ensure peak operational uptime across critical systems. The role requires directing complex service requests and providing decisive incident response.

Responsibilities include mentoring junior engineers, implementing IT best practices, and ensuring consistent, high-quality service delivery for TSA staff and regional leadership. TSA clearance is required for this position.