Site Support Engineer - Senior

GovCIO; Orlando, Bismarck, Berkeley Township (FL, ND, NJ); On-site; USD 82,000 - 95,000; Full time

Job summary

GovCIO is hiring a Senior Site Support Engineer for the TSA Focus contract. Positions are onsite across multiple locations, including Orlando, FL. The role leads site-level IT support, mentors engineers, and ensures uptime for critical systems and services.

Qualifications include 6+ years in IT support, leadership in service delivery across OS environments, mobile support, and strong communication. US citizenship for DHS/TSA clearance is required.

Qualifications

• 6 years IT support experience
• Expert-level IT field support and leadership for complex requests
• Advanced proficiency in mobile device support and desk-side tasks
• Ability to provide IT support for TSA staff and executives
• Experience evaluating service performance and documenting tickets
• Knowledge base article writing for process improvement
• Strong interpersonal and communication skills with leadership

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Skills

IT support leadership

Field support

Multi-OS administration

Mobile device support

Troubleshooting

Communication skills

Education

High School

Job description

GovCIO is currently hiring for a Site Support Engineer - Senior for our newly awarded TSA Focus contract.

These positions will be located in one of the following locations: Denver, CO; Chicago (O'Hare), IL; Wichita, KS; St. Paul, MN; Billings, MT; Bismarck, ND; Milwaukee, WI; Windsor Locks, CT; Washington, DC; Indianapolis, IN; Hebron, KY; E. Boston, MA; Detroit, MI; Omaha, NE; Manchester, NH; Newark, NJ; Flushing, NY; Jamaica, NY; Latham, NY; Columbus, OH; Philadelphia, PA; Warwick, RI; South Burlington, VT; Charleston, WV; Birmingham, AL; Jacksonville, FL; Miami, FL; Orlando, FL; Atlanta, GA; Kenner, LA; Charlotte, NC; Raleigh, NC; Carolina, PR; Dulles, VA; Anchorage, AK; Burbank, CA; Los Angeles, CA; Oakland, CA; Sacramento, CA; San Jose, CA; Honolulu, HI; Boise, ID; Albuquerque, NM; Las Vegas, NV; Austin, TX; Dallas, TX; DFW Airport, TX; El Paso, TX; Houston, TX; San Antonio, TX; Salt Lake City, UT; Seattle, WA. This will be an onsite position.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 - 9 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $82,000.00 - USD $95,000.00 /Yr.