Senior HQ Support Engineer

GovCIO; Springfield (VA); On-site; USD 82,000 - 115,000; Full time

Job summary

GovCIO is seeking a Senior HQ Support Engineer to back the TSA in Alexandria, VA. This role provides technical and managerial leadership for IT field support across HQ sites, aligning goals with project objectives and ensuring staffing and methods meet requirements.

You will direct HQ support activities, oversee staffing for TSA systems, manage tickets, and ensure training completion. The position covers deskside, mobility, deployment, O&M, asset inventory, and on-site cabling, with

Qualifications

• High School diploma and 6–9 years IT support experience.
• Expert IT field support and leadership skills across multiple OS.
• Advanced proficiency in mobile device support and deployment strategies.
• Ability to provide comprehensive IT support for TSA staff at international locations.

Responsibilities

• Provides technical and management leadership for major IT field support services across HQ Sites.
• Directs and controls HQ support activities to meet technical requirements.
• Oversees technical support to TSA staff and contractors, ensuring staffing resources.
• Ensure support engineers complete mandatory and job-related training.
• Directs IT Field Services tasks including deskside support, mobility, deployment, O&M, inventory, and A/V O&M.

Skills

IT support experience

IT field leadership

Mobile device support

Desk-side support

Global IT support

Service performance leadership

Knowledge base development

Education

High School diploma

Job description

GovCIO is currently hiring for a Senior HQ Support Engineer to support the TSA in Alexandria, VA.

Responsibilities

• Provides technical and management leadership for major IT field support services across for HQ Sites, establishing goals and plans that meet project objectives
• Directs and controls all HQ support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
• Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
• Ensure support engineers complete mandatory and job-related training
• Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications

• High School with 6 - 9 years of IT support experience (or commensurate experience)
• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA staff at International locations
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
• Clearance Required: Ability to maintain a Public Trust clearance

Posted Salary Range

USD $81,850.00 - USD $115,000.00 /Yr.