Remote Global IT Support Lead

GovCIO; United States; Remote; USD 165,000 - 180,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform

Training, Education and Certification

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

Job summary

GovCIO is seeking an International Support Lead to supervise IT field services for TSA international locations and ensure uptime and operational readiness. The role requires US citizenship for DHS/TSA clearance and oversees global incident resolution in a fully remote capacity.

Ideal candidates bring 8+ years in international IT field services, strong leadership, and a broad technical background across deskside support, mobility, deployment, inventory, and A/V O&M.

Qualifications

• 8 years experience in managing, directing, and leading IT Field Services in an International setting, including deskside support, mobility support, deployment services, asset management inventory assistance, video conferencing and A/V O&M, and local on-site cabling.
• Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance
• High School Degree with 12 yrs experience
• Requires a broad base of technical knowledge and demonstrated organizational and leadership skills.

Responsibilities

• Leads IT support operations for TSA's International Locations, ensuring system uptime and operational readiness.
• Supervises engineers and coordinates incident resolution.
• Coordinates all International support across the globe in close collaboration with the DPM Global Operations Manager.

Skills

IT field services management

leadership

interpersonal skills

problem solving

Education

High School Degree

Job description

GovCIO is seeking an International Support Lead to supervise IT field services for TSA international locations and ensure uptime and operational readiness. The role requires US citizenship for DHS/TSA clearance and oversees global incident resolution in a fully remote capacity.

Ideal candidates bring 8+ years in international IT field services, strong leadership, and a broad technical background across deskside support, mobility, deployment, inventory, and A/V O&M.