Senior IT Support Engineer (L3) - Remote, Azure/Entra, PS

Supportwave; Chicago (IL); Hybrid; USD 41,000 - 51,000; Full time

Job summary

Supportwave is seeking a Senior IT Support/Helpdesk Engineer (L3) for a 12-month remote contract. The role focuses on delivering advanced technical support, resolving complex issues, and maintaining IT systems in a dynamic environment.

The candidate will provide L3 escalation, manage Azure/Entra, develop PowerShell scripts, and support Active Directory while collaborating with cross-functional teams to ensure reliability and security. Fluent English is required.

Qualifications

• Azure/Entra skills are required.
• PowerShell scripting is required.
• AD (Active Directory) experience is required.
• Advanced English skills are required for client interfacing.

Responsibilities

• Provide L3 escalation support for IT incidents and service requests.
• Administer and troubleshoot Azure and Entra ID environments.
• Develop and maintain PowerShell scripts for automation and system management.
• Manage and support Active Directory infrastructure.
• Collaborate with internal teams to ensure system reliability and security.
• Document processes and contribute to knowledge base updates.

Skills

Azure / Entra

PowerShell scripting

AD

Advanced English

Tools

AutoTask

IT Glue

Job description

Supportwave is seeking a Senior IT Support/Helpdesk Engineer (L3) for a 12-month remote contract. The role focuses on delivering advanced technical support, resolving complex issues, and maintaining IT systems in a dynamic environment.

The candidate will provide L3 escalation, manage Azure/Entra, develop PowerShell scripts, and support Active Directory while collaborating with cross-functional teams to ensure reliability and security. Fluent English is required.