IT Support Engineer (Level 3)

Teceze; Rayville (LA); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Teceze in the United States is seeking an experienced L3 IT Support Engineer to handle advanced technical issues and maintain IT infrastructure.

You will troubleshoot desktop, server, and network problems, support Windows OS, AD, M365, and user access, and ensure incidents meet SLA timelines. Coordinate with L1/L2 teams and document incidents to improve service quality.

Qualifikationen

• 5+ years in IT Support / L3 Technical Support.
• Strong knowledge of Windows operating systems and hardware troubleshooting.
• Experience with Active Directory, Microsoft 365, and user administration.
• Good knowledge of networking concepts, TCP/IP, LAN, VPN, and Wi-Fi.
• Experience handling escalations and performing root cause analysis.
• Strong troubleshooting, communication, and problem-solving skills.

Aufgaben

• Provide advanced technical support for hardware, software, and operating system issues.
• Troubleshoot complex desktop, laptop, server, and network-related problems.
• Support Windows OS, Microsoft 365, Active Directory, and user access management.
• Handle escalated incidents and perform root cause analysis.
• Support network connectivity, VPN, LAN, and Wi-Fi troubleshooting.
• Manage system upgrades, software installations, patches, and configurations.
• Coordinate with L1/L2 support teams and other technical teams to resolve issues.
• Maintain technical documentation and incident reports.
• Ensure incidents are resolved within SLA timelines.

Kenntnisse

IT Support 5+ yrs

Windows & hardware

AD & M365

Networking (TCP/IP, LAN, VPN)

Escalations & RCA

Troubleshooting & comms

Jobbeschreibung

We are looking for an experienced L3 IT Support Engineer to handle advanced technical issues, troubleshoot complex IT problems, and maintain IT infrastructure.

Key Responsibilities

• Provide advanced technical support for hardware, software, and operating system issues.
• Troubleshoot complex desktop, laptop, server, and network-related problems.
• Support Windows OS, Microsoft 365, Active Directory, and user access management.
• Handle escalated incidents and perform root cause analysis.
• Support network connectivity, VPN, LAN, and Wi-Fi troubleshooting.
• Manage system upgrades, software installations, patches, and configurations.
• Coordinate with L1/L2 support teams and other technical teams to resolve issues.
• Maintain technical documentation and incident reports.
• Ensure incidents are resolved within SLA timelines.

Required Skills

• 5+ years of experience in IT Support / L3 Technical Support.
• Strong knowledge of Windows operating systems and hardware troubleshooting.
• Experience with Active Directory, Microsoft 365, and user administration.
• Good knowledge of networking concepts, TCP/IP, LAN, VPN, and Wi-Fi.
• Experience handling escalations and performing root cause analysis.
• Strong troubleshooting, communication, and problem-solving skills.