Senior It Support/Helpdesk Engineer - L3 - remote - 12 month contract

Supportwave; Chicago (IL); Hybrid; USD 41,000 - 51,000; Full time

Job summary

Supportwave is seeking a Senior IT Support/Helpdesk Engineer (L3) for a 12-month remote contract. The role focuses on delivering advanced technical support, resolving complex issues, and maintaining IT systems in a dynamic environment.

The candidate will provide L3 escalation, manage Azure/Entra, develop PowerShell scripts, and support Active Directory while collaborating with cross-functional teams to ensure reliability and security. Fluent English is required.

Qualifications

• Azure/Entra skills are required.
• PowerShell scripting is required.
• AD (Active Directory) experience is required.
• Advanced English skills are required for client interfacing.

Responsibilities

• Provide L3 escalation support for IT incidents and service requests.
• Administer and troubleshoot Azure and Entra ID environments.
• Develop and maintain PowerShell scripts for automation and system management.
• Manage and support Active Directory infrastructure.
• Collaborate with internal teams to ensure system reliability and security.
• Document processes and contribute to knowledge base updates.

Skills

Azure / Entra

PowerShell scripting

AD

Advanced English

Tools

AutoTask

IT Glue

Job description

Senior IT Support/Helpdesk Engineer - L3 - remote - 12 month contract Global Full Time ASAP Start Date 03 Nov 2027 End Date R60,000- R75,000 Monthly

About This Job

We are seeking a Senior IT Support/Helpdesk Engineer (L3) for a 12-month full-time contract on a remote basis. This role focuses on delivering advanced technical support, resolving complex issues, and maintaining IT systems in a dynamic environment.

Key Responsibilities

• Provide L3 escalation support for IT incidents and service requests
• Administer and troubleshoot Azure and Entra ID environments
• Develop and maintain PowerShell scripts for automation and system management
• Manage and support Active Directory infrastructure
• Collaborate with internal teams to ensure system reliability and security
• Document processes and contribute to knowledge base updates

Must Have Experience

• Azure / Entra skills
• PowerShell scripting
• AD
• Advanced English skills as will interface with clients

Nice to Have Skills

• AutoTask
• IT Glue

Equal Opportunity Statement

We are an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Shift is from 15:00 to 23:00 Europe/Stockholmtime.

Skills

Azure / Entra skills Required Powershell scripting Required AD Required AutoTask Optional It Glue Optional