Remote L2 Support Engineer — 12-Month Contract (US Hours)

Supportwave; United States; Remote; USD 22,000 - 26,000; Full time

Job summary

Supportwave is seeking an L2 Support Engineer for a 12-month contract with remote work aligned to US hours. The role focuses on second-level technical support for enterprise environments, including desktop, network, and server infrastructure.

The successful candidate will troubleshoot Windows desktops/servers, manage Microsoft 365 services, administer Active Directory and Group Policy, and collaborate with higher-level teams on complex incidents while maintaining thorough documentation.

Qualifications

• Solid understanding of networking, TCP/IP, DNS, and WINS.
• Experience with Office 365 and cloud technologies is a plus.
• Ability to work effectively both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Critical thinking along with excellent troubleshooting skills.

Responsibilities

• Provide advanced troubleshooting and resolution for Windows desktop and server environments
• Manage and support Microsoft 365 services including user accounts, security, and collaboration tools
• Administer Active Directory, implement Group Policy, and handle related identity management tasks
• Diagnose and resolve TCP/IP, DNS, and broader network connectivity issues
• Perform Windows server administration including maintenance, updates, and configuration
• Escalate and collaborate with higher-level teams on complex incidents while maintaining detailed documentation

Skills

Networking basics

Troubleshooting

Windows OS

English proficiency

Tools

MS 365

Active Directory / Group Policy

Windows Server administration

TCP/IP / DNS / Network Troubleshooting

Office 365

Azure

Remote Desktop Services

ITIL

Job description

Supportwave is seeking an L2 Support Engineer for a 12-month contract with remote work aligned to US hours. The role focuses on second-level technical support for enterprise environments, including desktop, network, and server infrastructure.

The successful candidate will troubleshoot Windows desktops/servers, manage Microsoft 365 services, administer Active Directory and Group Policy, and collaborate with higher-level teams on complex incidents while maintaining thorough documentation.