L2 Support Engineer - 12 month contract - Remote | US hours

Supportwave; United States; A distancia; USD 22.000 - 26.000; Jornada completa

Descripción de la vacante

Supportwave is seeking an L2 Support Engineer for a 12-month contract with remote work aligned to US hours. The role focuses on second-level technical support for enterprise environments, including desktop, network, and server infrastructure.

The successful candidate will troubleshoot Windows desktops/servers, manage Microsoft 365 services, administer Active Directory and Group Policy, and collaborate with higher-level teams on complex incidents while maintaining thorough documentation.

Formación

• Solid understanding of networking, TCP/IP, DNS, and WINS.
• Experience with Office 365 and cloud technologies is a plus.
• Ability to work effectively both independently and as part of a team.
• Excellent communication and interpersonal skills.
• Critical thinking along with excellent troubleshooting skills.

Responsabilidades

• Provide advanced troubleshooting and resolution for Windows desktop and server environments
• Manage and support Microsoft 365 services including user accounts, security, and collaboration tools
• Administer Active Directory, implement Group Policy, and handle related identity management tasks
• Diagnose and resolve TCP/IP, DNS, and broader network connectivity issues
• Perform Windows server administration including maintenance, updates, and configuration
• Escalate and collaborate with higher-level teams on complex incidents while maintaining detailed documentation

Conocimientos

Networking basics

Troubleshooting

Windows OS

English proficiency

Herramientas

MS 365

Active Directory / Group Policy

Windows Server administration

TCP/IP / DNS / Network Troubleshooting

Office 365

Azure

Remote Desktop Services

ITIL

Descripción del empleo

L2 Support Engineer - 12 month contract - Remote | US hours Global Full Time 15 Nov 2026 Start Date 15 Nov 2027 End Date R35,000 Monthly

About This Job

This is a 12-month contract position for an L2 Support Engineer for a well established Cloud based MSP, working on a full-time remote basis aligned to US hours. The role focuses on delivering second-level technical support for enterprise environments, emphasizing desktop, network, and server infrastructure.

Key Responsibilities

• Provide advanced troubleshooting and resolution for Windows desktop and server environments
• Manage and support Microsoft 365 services including user accounts, security, and collaboration tools
• Administer Active Directory, implement Group Policy, and handle related identity management tasks
• Diagnose and resolve TCP/IP, DNS, and broader network connectivity issues
• Perform Windows server administration including maintenance, updates, and configuration
• Escalate and collaborate with higher-level teams on complex incidents while maintaining detailed documentation

Requirements

• Solid understanding of networking, TCP/IP, DNS, and WINS
• Experience with Office 365 and cloud technologies is a plus
• Ability to work effectively both independently and as part of a team
• Excellent communication and interpersonal skills
• Critical thinking along with excellent troubleshooting skills

Must Have Experience

• MS 365
• Windows 11 desktop support
• Active Directory / Group Policy
• TCP/IP / DNS / Network Troubleshooting
• Windows server administration
• English

Nice to Have Skills

• Microsoft Azure
• Remote Desktop Services
• ITIL

Equal Opportunity Statement

We are an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Shift is from 09:00 to 18:00 America/New_Yorktime.

Skills

MS 365 Required Windows 11 desktop support Required Active Directory/Group policy Required TCP/IP / DNS / Network Troubleshooting Required Windows server administration Required Microsoft Azure Optional Remote Desktop Services Optional ITIL Optional 2026 © Supportwave

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