Remote Senior Cloud Services Engineer — Azure, O365 & AVD

Align; Dallas (TX); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive Medical Dental Vision

HSA/FSA options

401(k) match

Paid PTO

Company holidays

Cellphone reimbursement

Floating holiday

Pre-tax commuter benefits

Wellness programs

Employee referral program

Job summary

Align is seeking a skilled L3 Cloud Services Engineer to join our Managed Services team. You will administer and support Microsoft Entra ID (Azure AD) and distributed systems, with a focus on Office 365, Microsoft 365, and Azure.

You’ll collaborate with IT Service Desk, train new clients, and provide white-glove VIP support while maintaining a secure IT environment. This role supports remote work with hybrid as needed in multiple US states.

Qualifications

• 5–8+ years in Windows-based systems administration and support.
• Strong knowledge of Windows Server, Active Directory, DNS/DHCP, and IIS.
• Hands-on experience with Office 365 and Azure AD.
• Experience with Azure AD Connect, hybrid environments, and access management.
• Proficiency with Exchange Online and mail flow rules.
• Knowledge of security policies and server hardening is a plus.

Responsibilities

• Provide advanced administration and support for Office 365, Microsoft 365, and Entra ID (Azure AD).
• Act as a Level 3 escalation for the IT Service Desk, resolving complex technical issues.
• Collaborate with Cloud Engineers and Architects to support and improve cloud infrastructure.
• Deploy and manage Azure Virtual Desktop environments.
• Troubleshoot and manage Azure MFA, Conditional Access policies, and Exchange Online configurations.
• Assist with onboarding activities including technical assessments and new client training.
• Ensure accurate and thorough documentation of systems, procedures, and policies.
• Address post-project support tickets escalated by Level 2 and Level 3 operations teams.
• Maintain infrastructure integrity through proactive maintenance and compliance efforts.
• Lead or assist with client disaster recovery tests and associated documentation.

Skills

Windows Server

Active Directory

Azure AD

Office 365

Exchange Online

Intune

JAMF

Networking basics

Communication skills

On-call experience

Tools

Azure AD Connect

Azure Virtual Desktop

Intune

JAMF

DFS

Azure Storage

Azure File Shares

Job description

Align is seeking a skilled L3 Cloud Services Engineer to join our Managed Services team. You will administer and support Microsoft Entra ID (Azure AD) and distributed systems, with a focus on Office 365, Microsoft 365, and Azure.

You’ll collaborate with IT Service Desk, train new clients, and provide white-glove VIP support while maintaining a secure IT environment. This role supports remote work with hybrid as needed in multiple US states.