Senior IT Support & Child Support Systems Specialist

Texas Attorney General; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Excellent benefits

Opportunities for meaningful work

Job summary

A state legal agency in Texas is seeking a Senior IT Support Specialist to provide complex technical assistance in a help desk setting. The ideal candidate will demonstrate excellent customer service skills while assisting users with IT-related problems. This role encompasses both first-line support and administrative responsibilities, aimed at enhancing IT services across the agency. Working in a dynamic environment, employees enjoy excellent benefits and the opportunity to make a positive impact on the lives of Texans.

Qualifications

• Providing first-line assistance for operational problems of agency IT systems.
• Engaging with customers via phone, mobile device, and in person.
• Performing administrative functions adjacent to End User Services.

Responsibilities

• Performing highly complex IT support work.
• Assisting in troubleshooting and resolving agency IT issues.

Skills

Excellent customer service skills

IT support knowledge

Job description

A state legal agency in Texas is seeking a Senior IT Support Specialist to provide complex technical assistance in a help desk setting. The ideal candidate will demonstrate excellent customer service skills while assisting users with IT-related problems. This role encompasses both first-line support and administrative responsibilities, aimed at enhancing IT services across the agency. Working in a dynamic environment, employees enjoy excellent benefits and the opportunity to make a positive impact on the lives of Texans.