OAG - Child Support | Child Support Technician II | 26-0139

Texas Attorney General; San Marcos (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A state government agency in San Marcos, Texas, is seeking a Child Support Technician II. This role entails managing child support cases, preparing court documentation, and providing essential customer service. Candidates should have a high school diploma and two years of related experience, alongside strong data entry skills. This position supports responsible parenting and ensures children receive necessary aid. The agency offers an engaging and mission-driven work environment with opportunities for professional growth.

Qualifications

• Graduation from high school or equivalent is mandatory.
• Completion of 60 college credit hours or relevant experience is required.
• Two years of full-time work experience in related fields.

Responsibilities

• Open and manage cases on the Children Are My Priority system.
• Prepare cases for court, filing pleadings, and monitoring services.
• Coordinate paternity tests and process test results.

Skills

Data entry/retrieval

Customer service

Effective communication

Prioritization

Sound judgment

Education

High school diploma or equivalent

Two years of college education

Job description

OAG - Child Support | Child Support Technician II | 26-0139

Join to apply for the OAG - Child Support | Child Support Technician II | 26-0139 role at Texas Attorney General.

Are you interested in mission‑driven work? Do you enjoy helping others? Join the Office of the Attorney General’s Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Technicians (CSTs) perform case initiation, docket coordination, legal support, or other Child Support Program technical support and assistance work. CSTs may assist in training others and provide a high level of customer service at all times.

Responsibilities

• Opens cases on the Children Are My Priority system (ChAMP); checks for duplicate cases, assesses cases to determine case type, validity and completeness of information; requests missing information or documents; forwards cases to the appropriate Child Support Officer (CSO).
• Prepares cases for court, which may include filing pleadings, setting cases on docket, monitoring service, and attending court as needed.
• Coordinates, schedules, and monitors paternity tests; processes and distributes test results.
• May serve as a Notary Public.
• Enters, retrieves, and updates child support case information on the ChAMP system.
• Monitors the ChAMP system and other computer databases to identify new or updated locate information.
• Verifies locate and employment information using all available sources.
• Performs money‑handling duties to process child support payments.
• Prepares routine or periodic reports.
• Researches court orders.
• Responds to routine telephone inquiries concerning child support cases.
• Opens, sorts, and distributes incoming mail and documents.
• Assists with conducting seminars and interviewing custodial parents to gather additional information about absent parents.
• Assists in training staff.
• Scan and index documents.
• Review and maintain child support virtual files for accuracy in the Enterprise Content Management (ECM) repository.
• Performs related work as assigned.
• Maintains relevant knowledge necessary to perform essential job functions.
• Attends work regularly in compliance with agreed‑upon work schedule.
• Ensures security and confidentiality of sensitive and/or protected information.
• Complies with all agency policies and procedures, including those pertaining to ethics and integrity.

Qualifications

• Education: Graduation from high school or equivalent.
• Education: Completion of two years (sixty credit hours) from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year‑for‑year basis: Child Support Program, complex clerical, customer service, secretarial.
• Experience: Two years of full‑time experience working in the following (or closely related) fields: Child Support Program, complex clerical, customer service, secretarial.
• Skill in using a computer for word processing and data entry/retrieval.
• Skill in handling multiple tasks, prioritizing, and meeting deadlines.
• Skill in effective oral and written communication.
• Skill in exercising sound judgment and effective decision making.
• Ability to receive and respond positively to constructive feedback.
• Ability to work cooperatively with others in a professional office environment.
• Ability to provide excellent customer service.
• Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in‑person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave).
• Ability to arrange for personal transportation for business‑related travel.
• Ability to work more than 40 hours as needed and in compliance with the FLSA.
• Ability to lift and relocate 30 lbs.
• Ability to travel (including overnight travel) up to 5%.
• Typing at 35 words per minute (typing test is required at time of interview).

Preferred Qualifications

• Proper use of punctuation, sentence structure, grammar, and spelling.
• Ability to proficiently read, write, and speak Spanish.

Application

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf.

Equal Opportunity Employer

THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER.