Senior IT Help Desk Specialist (ITIL)

CGS Federal (Contact Government Services); Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Job summary

A government support firm located in Austin, Texas, is looking for a Senior Help Desk Technician to provide Level 1 & 2 support services for senior management and attorneys. The role requires strong troubleshooting skills and experience with Adobe Connect. The ideal candidate will engage in proactive reporting, user training, and support desk-side operations. The position includes benefits like health and dental insurance, a 401k plan, and paid time off.

Qualifications

• One year or more Adobe Connect or related online meeting center set-up experience.
• ITIL Foundations certification is advantageous.
• Change Management experience is a plus.

Responsibilities

• Fulfill Level 1 & 2 Help Desk support services for end users.
• Provide desk-side training for new employees.
• Submit weekly status reports and monthly surveys.

Skills

Backup/Restoration admin/support

File Server support

User Account/Mailbox administration

Software/Hardware installation

Remote User setup/support/troubleshooting

End-user training

Creation of procedural documentation

Creation of spreadsheets/databases

Maintain Account Management forms

Produce proactive reports

Job description

A government support firm located in Austin, Texas, is looking for a Senior Help Desk Technician to provide Level 1 & 2 support services for senior management and attorneys. The role requires strong troubleshooting skills and experience with Adobe Connect. The ideal candidate will engage in proactive reporting, user training, and support desk-side operations. The position includes benefits like health and dental insurance, a 401k plan, and paid time off.