Senior IT Help Desk Technician - ITIL-Driven Support Pro
CGS Federal (Contact Government Services)
14 days+
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Benefits offered by this job
Job summary
A government services provider based in Texas is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to diverse users, including senior management and attorneys. Responsibilities include user training, hardware support, and proactive reporting. Ideal candidates will have experience with Adobe Connect and ITIL certification. The role offers health benefits, a 401k plan, and paid time off, supporting professional growth within a collaborative environment.
Qualifications
- One year of experience in Adobe Connect or related online meeting center set‑up.
- Active DOD clearance of Level 6 Public Trust or above is advantageous.
Responsibilities
- Fulfill Level 1 & 2 Help Desk support services to end users.
- Submit weekly status reports and monthly surveys.
- Provide desk‑side training for new employees.
- Set up and support conference and training rooms.
Skills
Backup/Restoration admin/support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation/troubleshooting/support
Remote User setup/support/troubleshooting
End‑user training
Creation of procedural documentation
Creation of spreadsheets/databases
Incident work‑log entries
Proactive reports and trending analysis
Education
ITIL Foundations certification
Tools
Adobe Connect
Job description
A government services provider based in Texas is seeking a Senior Help Desk Technician to provide Level 1 & 2 support to diverse users, including senior management and attorneys. Responsibilities include user training, hardware support, and proactive reporting. Ideal candidates will have experience with Adobe Connect and ITIL certification. The role offers health benefits, a 401k plan, and paid time off, supporting professional growth within a collaborative environment.
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