IT Desktop Support - Harrisburg, PA

STI; Harrisburg (Dauphin County); On-site; USD 52,000 - 76,000; Full time

Job summary

STI is seeking a technician to support workstations, laptops, and Macs in the Harrisburg, PA area. The role includes deployment, configuration, and ongoing troubleshooting of devices and peripherals to maintain health and compliance.

You will monitor incident queues, keep tickets updated, and document resolutions for other teams. Collaboration with SCCM, Active Directory, Security, and the IT Service Desk is essential.

Qualifications

• Experience providing workstation, laptop, and Mac support across devices.
• Ability to troubleshoot hardware and software issues and document resolutions.
• Familiarity with deployment, configuration, and health compliance of endpoints.

Responsibilities

• Monitor incident queues and take ownership of issues, assisting customers as needed.
• Keep support tickets up to date and well documented.
• Provide documentation on issue resolution for other teams.
• Monitor and report PC issues and collaborate with SCCM, Active Directory, Security, and the IT Service Desk.

Skills

Mac support

Troubleshooting

Windows PC maintenance

Deployment & configuration

Tools

SCCM

Active Directory

IT Service Desk

Job description

Provide workstation, laptop, and Mac support, including deployment, configuration, and troubleshooting.

• This requisition requires only a virtual interview via Teams with video enabled.
• Client would prefer candidates local to the Harrisburg, PA Area.

This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• As required, provided documentation on issue resolution for other teams
• Monitor and report on PC issues, escape issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.