Onsite IT Support Analyst for Pharma/Biotech

Slipstream Life Sciences; Cranbury Township (NJ); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

401k match

Comprehensive health benefits

Discretionary PTO

Job summary

A leading life sciences company in Cranbury Township is seeking an Onsite Support Analyst to provide technical support across various IT platforms. Responsibilities include troubleshooting issues, managing service requests, and ensuring compliance. Ideal candidates have a Bachelor's degree in IT and 1-3 years of relevant experience, along with strong communication and analytical skills. The position offers a competitive salary range of $75,000-$80,000 along with comprehensive benefits.

Qualifications

• 1-3 years of experience in IT support, service desk, or technical support role.
• Experience supporting Windows 10/11 and macOS operating systems.
• Basic knowledge of endpoint management solutions.

Responsibilities

• Provide Tier 1 & Tier 2 technical support for hardware and software issues.
• Manage incidents and service requests through ServiceNow.
• Support onboarding and offboarding processes, including device setup.

Skills

Troubleshooting

Customer service

Communication

Analytical skills

Education

Bachelor's degree in Information Technology

Tools

ServiceNow

Microsoft 365

Okta

Intune

Job description

A leading life sciences company in Cranbury Township is seeking an Onsite Support Analyst to provide technical support across various IT platforms. Responsibilities include troubleshooting issues, managing service requests, and ensuring compliance. Ideal candidates have a Bachelor's degree in IT and 1-3 years of relevant experience, along with strong communication and analytical skills. The position offers a competitive salary range of $75,000-$80,000 along with comprehensive benefits.