Senior IT Analyst: On-Site IT Support for Financial Markets

National Bank of Canada; New York (NY); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) plan with employer matching

Tuition reimbursement

Flexible PTO

Job summary

A leading bank in New York is seeking an IT Senior Analyst to provide advanced technical support to financial market employees. The role involves troubleshooting IT-related issues, collaborating with IT teams, and maintaining compliance. Ideal candidates have a bachelor's degree and extensive experience in end user support, particularly with financial applications. Competitive benefits include medical insurance, retirement plans, and flexible PTO.

Qualifications

• 4-6 years of end user support experience at level 2.
• Hands-on experience with desktops, laptops, and peripherals.
• Knowledge of French is an asset.

Responsibilities

• Provide advanced technical support to resolve IT issues.
• Collaborate with IT teams to support technology rollouts.
• Document all incidents in the ITSM ticketing system.

Skills

End user support experience

Problem-solving skills

Excellent communication

Technical knowledge of financial applications

Education

Bachelor’s degree or equivalent

Tools

Microsoft Windows 10/11

Office 365

Citrix

Bloomberg

Job description

A leading bank in New York is seeking an IT Senior Analyst to provide advanced technical support to financial market employees. The role involves troubleshooting IT-related issues, collaborating with IT teams, and maintaining compliance. Ideal candidates have a bachelor's degree and extensive experience in end user support, particularly with financial applications. Competitive benefits include medical insurance, retirement plans, and flexible PTO.