Senior IT Support Analyst – Healthcare Radiology (Remote)

Radiology Partners, Inc.; United States; Remote; USD 68,000 - 90,000; Full time

Benefits offered by this job

Competitive Benefits package

Flexible Remote Schedules

Generous PTO & Paid Holidays

Great Place to Work certified

Job summary

Radiology Partners, Inc. is a leading U.S. radiology practice seeking a seasoned Healthcare IT support professional. You will provide advanced end-user assistance via chat, troubleshoot hardware, software, and network issues, and support clinical IT systems used by radiologists and staff. The role includes incident triage, downtime support, and contributing to knowledge bases and process improvements. Flexible remote schedules offered.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or related field or equivalent experience.
• Five+ years in Healthcare IT including hardware, software, and networks support.
• Experience with voice dictation systems (PowerScribe, Fluency) and with HIS/RIS, PACS, voice recognition.
• Understanding radiology workflows, digital imaging modalities, DICOM functionality, and related tech.
• Strong communication and customer service skills; able to support radiologists and clinical users professionally.

Responsibilities

• Provide advanced IT support to end users via chat, troubleshooting hardware, software, networks, and clinical apps.
• Diagnose, triage, and resolve issues across desktops, laptops, mobiles, peripherals, and clinical IT systems.
• Support radiologists during downtime, ensuring timely communications and continuity of operations.
• Manage incidents/requests in ServiceNow and contribute to knowledge bases and guides.
• Serve as escalation point during on-call periods and collaborate to improve reliability.

Skills

Healthcare IT experience

Critical thinking

Problem solving

Communication

Customer service

Education

Bachelor’s degree in Computer Science/Info Systems

Tools

PowerScribe

Fluency

HIS

RIS

PACS

DICOM

Job description

Radiology Partners, Inc. is a leading U.S. radiology practice seeking a seasoned Healthcare IT support professional. You will provide advanced end-user assistance via chat, troubleshoot hardware, software, and network issues, and support clinical IT systems used by radiologists and staff. The role includes incident triage, downtime support, and contributing to knowledge bases and process improvements. Flexible remote schedules offered.