Remote IT Support Analyst II – Healthcare Tech

Radiology Partners; United States; Remote; USD 62,000 - 75,000; Full time

Benefits offered by this job

Flexible Remote Schedules

Generous PTO Plans and Paid Holidays

Great Place to Work (5 years)

Job summary

Radiology Partners is seeking an IT Support professional to assist end users across Radiology Partners systems, troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call coverage. The role focuses on managing user access, incidents, and downtimes to ensure a reliable end-user experience, while analyzing HL7 messages and collaborating to implement permanent solutions.

Applicants should have healthcare IT experience, strong customer service, and the ability to provide effective

Qualifications

• Bachelor’s degree or equivalent experience in computer science/IT.
• Experience supporting healthcare IT environments, including PACS systems and radiology workflows.
• Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe.
• Strong customer service skills with critical thinking and creative problem-solving abilities.
• Prior Healthcare IT experience with the ability to provide effective on-call support.

Responsibilities

• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support.
• Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience.
• Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions.
• Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps.
• Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams.

Skills

Customer service

Critical thinking

Creative problem-solving

On-call support

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

Tools

PowerScribe

PACS

Job description

Radiology Partners is seeking an IT Support professional to assist end users across Radiology Partners systems, troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call coverage. The role focuses on managing user access, incidents, and downtimes to ensure a reliable end-user experience, while analyzing HL7 messages and collaborating to implement permanent solutions.

Applicants should have healthcare IT experience, strong customer service, and the ability to provide effective