Overnight Healthcare IT Support Analyst II

Radiology Partners Inc; United States; Remote; USD 62,000 - 75,000; Full time

Benefits offered by this job

Flexible remote schedules

Generous PTO

Paid holidays

Great Place to Work

Job summary

Radiology Partners Inc. is seeking an IT Support professional to assist end users across Radiology Partners systems, troubleshoot desktops, mobile devices, VPNs, and provide on-call support. The role emphasizes managing access, incidents, and downtime to ensure a reliable user experience.

Ideal candidates will have healthcare IT exposure, PACS familiarity, and PowerScribe experience, with strong customer service and problem-solving skills. Flexible remote schedules are offered.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred.
• Experience supporting healthcare IT environments, including PACS systems and radiology workflows.
• Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe.
• Strong customer service skills with critical thinking and creative problem-solving abilities.
• Prior Healthcare IT experience with the ability to provide effective on-call support.

Responsibilities

• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
• Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end‑user experience
• Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions
• Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
• Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams

Skills

End-user support

On-call support

HL7 analysis

Education

Bachelor's degree in CS/IT

Tools

PACS

PowerScribe

Job description

Radiology Partners Inc. is seeking an IT Support professional to assist end users across Radiology Partners systems, troubleshoot desktops, mobile devices, VPNs, and provide on-call support. The role emphasizes managing access, incidents, and downtime to ensure a reliable user experience.

Ideal candidates will have healthcare IT exposure, PACS familiarity, and PowerScribe experience, with strong customer service and problem-solving skills. Flexible remote schedules are offered.