Remote IT Support Analyst II — Healthcare IT

Remote Jobs; United States; Remote; USD 62,000 - 94,000; Full time

Benefits offered by this job

Competitive benefits

Flexible remote schedules

Generous PTO

Job summary

Radiology Partners, a leading U.S. radiology practice, seeks an IT support specialist to assist remote end users, troubleshoot desktops and mobile devices, VPN access, and on-call issues.

You will manage user access, incidents, and downtime to ensure a reliable experience, while supporting PACS workflows and radiology IT environments.

Document IT processes, create how-to guides, and use ticketing systems to communicate with customers and internal teams.

Qualifications

• Healthcare IT experience in hospital or clinical settings.
• Experience supporting PACS workflows.
• Ability to provide effective on-call support.

Responsibilities

• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support.
• Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience.
• Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions.
• Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps.
• Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams.

Skills

Customer service

On-call support

Troubleshooting

Critical thinking

Healthcare IT experience

Education

Bachelor's degree in Computer Science or Information Technology

Tools

PowerScribe

Job description

Radiology Partners, a leading U.S. radiology practice, seeks an IT support specialist to assist remote end users, troubleshoot desktops and mobile devices, VPN access, and on-call issues.

You will manage user access, incidents, and downtime to ensure a reliable experience, while supporting PACS workflows and radiology IT environments.

Document IT processes, create how-to guides, and use ticketing systems to communicate with customers and internal teams.