Overnight IT Support Analyst II

Radiology Partners; United States; Remote; USD 62,000 - 75,000; Full time

Benefits offered by this job

Flexible Remote Schedules

Generous PTO Plans and Paid Holidays

Great Place to Work (5 years)

Job summary

Radiology Partners is seeking an IT Support professional to assist end users across Radiology Partners systems, troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call coverage. The role focuses on managing user access, incidents, and downtimes to ensure a reliable end-user experience, while analyzing HL7 messages and collaborating to implement permanent solutions.

Applicants should have healthcare IT experience, strong customer service, and the ability to provide effective

Qualifications

• Bachelor’s degree or equivalent experience in computer science/IT.
• Experience supporting healthcare IT environments, including PACS systems and radiology workflows.
• Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe.
• Strong customer service skills with critical thinking and creative problem-solving abilities.
• Prior Healthcare IT experience with the ability to provide effective on-call support.

Responsibilities

• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support.
• Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience.
• Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions.
• Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps.
• Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams.

Skills

Customer service

Critical thinking

Creative problem-solving

On-call support

Education

Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

Tools

PowerScribe

PACS

Job description

Who We Are And What We Do

Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Position Summary

• Provide IT support to end users utilizing Radiology Partners systems, including troubleshooting desktop PCs, mobile devices, VPN connectivity, and on-call support
• Manage user access, incidents, service interruptions, and downtimes to ensure a consistent and reliable end-user experience
• Analyze HL7 messages and recurring system issues, collaborating with internal and external resources to implement permanent solutions
• Document and communicate IT processes, including how-to guides and downtime procedures, to support training and close knowledge gaps
• Utilize ticketing systems to document issues, resolutions, and communicate effectively with customers and internal teams

Desired Professional Skills And Experience

• Bachelor’s degree in Computer Science, Information Technology, or equivalent experience preferred
• Experience supporting healthcare IT environments, including PACS systems and radiology workflows
• Proficiency with software installation, configuration, troubleshooting, hardware, networks, and voice dictation systems such as PowerScribe
• Strong customer service skills with critical thinking and creative problem-solving abilities
• Prior Healthcare IT experience with the ability to provide effective on-call support

Why Radiology Partners

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Compensation

The salary range for this position is $62,400 - $75,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location, etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health and wellness coverage options, 401(k) benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements).

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environmentwhereeveryone hasequal access and equitable resources to reach their fullpotential. We are united by our Mission to Transform Radiology and in turn have animportantimpacton the patients we serve and the healthcare systemoverall. We hold that diversity is a key source of strength from which we will build apracticeculturethat is inclusive for all. Our goal is to empower and engage the voice of every teammate topromoteawareness,compassion and a healthy respect for differences.