Site Support Engineer - Senior (Jamaica)

Govcio; New York (NY); Presencial; USD 62.000 - 72.000; Jornada completa

Descripción de la vacante

GovCIO is seeking a Senior Site Support Engineer to be stationed onsite in Jamaica, NY. The role leads site-level IT support, manages escalated tickets, and ensures uptime for critical systems while mentoring junior engineers and driving IT best practices.

You will provide support for TSA staff and executives, contribute to knowledge base improvements, and apply strong leadership and communication skills to deliver high-quality resolutions across multiple platforms.

Formación

• 6 years experience in IT support
• Expert-level IT field support and leadership skills
• Proficient in mobile device support and desk-side tasks
• Ability to support TSA airport staff, regional management and executives
• Experience evaluating service performance, managing and documenting tickets
• Knowledge base article writing for process improvement
• Strong interpersonal and communication skills with leadership capabilities

Responsabilidades

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Conocimientos

IT support

Leadership

Ticket management

Mobile device support

Knowledge base

Communication

Mentoring

Educación

High School with 6 years experience

Descripción del empleo

GovCIO is currently hiring for a Site Support Engineer - Senior. This position will be located in Jamaica, NY and will be an onsite.

Responsibilities

• Leads IT support at the site level, handling escalated tickets and critical system issues
• Mentors junior engineers and implements IT best practices
• Ensures operational uptime and reliable IT services

Qualifications

High School with 6 years (or commensurate experience)

Required Skills and Experience

• 6 years experience in IT support
• Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
• Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
• Possesses the ability to provide comprehensive IT support for TSA airport staff, regional management staff, TSA executives
• Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
• Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
• Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

Posted Salary Range

USD $62,000.00 - USD $72,000.00 /Yr.