Senior IT Service Desk Technician - Remote & Onsite Support

Leeds Professional Resources; New York (NY); On-site; USD 130,000 - 145,000; Full time

Job summary

A leading private equity firm is seeking a Service Desk Technician to deliver high-quality IT support at their NYC office. Responsibilities include troubleshooting desktop infrastructure, supporting Microsoft O365, and managing IT-related projects. The ideal candidate has a Bachelor's degree in Computer Science, with at least 3 years of experience, and strong communication skills. Salary ranges from $130,000 to $145,000 as Contract to Hire.

Qualifications

• 3+ years work experience with increasing responsibilities.
• Demonstrated proficiency with Windows OS troubleshooting.
• Active Directory experience is required.

Responsibilities

• Understand, troubleshoot, and remediate issues with desktop infrastructure.
• Serve as first point of contact for endpoint incident troubleshooting.
• Assist in managing and delivering IT-related projects.

Skills

Desktop OS troubleshooting

Microsoft O365 proficiency

Strong communication skills

Organizational skills

Education

Bachelor’s degree in Computer Science or MIS

Tools

SCCM

Job description

A leading private equity firm is seeking a Service Desk Technician to deliver high-quality IT support at their NYC office. Responsibilities include troubleshooting desktop infrastructure, supporting Microsoft O365, and managing IT-related projects. The ideal candidate has a Bachelor's degree in Computer Science, with at least 3 years of experience, and strong communication skills. Salary ranges from $130,000 to $145,000 as Contract to Hire.