Onsite IT Service Desk Technician – Windows & O365

ManpowerGroup Global, Inc.; New York (NY); On-site; USD 80,000 - 86,000; Full time

Job summary

ManpowerGroup Global, Inc. in New York, NY is seeking a Service Desk Technician for a 1-year contract. This onsite role runs 37.5 hours weekly, with shift from 8:00 AM to 4:30 PM, and pays $42.00 per hour.

You will support Office 365, Windows, Salesforce, SharePoint, Webex and Jira, monitor a ticket queue, assist users by phone, email, and in person, and contribute to process automation with PowerShell when possible.

Qualifications

• Experience supporting Windows and Office 365 apps.
• 3+ years of relevant IT service desk experience.
• Strong customer service and communication skills.
• Experience with remote and onsite user support.
• Familiarity with ticketing systems and IT asset management.
• Ability to set up virtual meetings and train users.

Responsibilities

• Support end users via telephone, email, ticketing system and in-person.
• Support Office 365, Windows, Salesforce, SharePoint, Webex, Jira and other apps.
• Assist users with booking, configuring and launching Webinars.
• Assist with A/V equipment issues in conference rooms.
• Configure, deploy and support computing hardware (laptops, desktops, devices).
• Support virtual machine pools and liaise with Network Operations.
• Manage user accounts, passwords, access, and permissions.
• Maintain asset inventory and rotate audits; procure licenses as needed.
• Maintain loaner devices and train users in booking/operation.
• Train end users on devices, software, and services; perform basic scripting if needed.
• Coordinate with vendors for service desk hardware/services; handle moves for new hires.

Skills

Windows OS

Office 365

Customer service

Communication

Virtual meetings

Ticketing system

Team work

Remote support

PowerShell

Education

Associate degree in computer science / information systems or related area

Unrelated degree + 1 year related experience

3 years of relevant experience in lieu of a degree

Tools

Active Directory

Jira

Salesforce

SharePoint

Webex

Windows OS imaging

Job description

ManpowerGroup Global, Inc. in New York, NY is seeking a Service Desk Technician for a 1-year contract. This onsite role runs 37.5 hours weekly, with shift from 8:00 AM to 4:30 PM, and pays $42.00 per hour.

You will support Office 365, Windows, Salesforce, SharePoint, Webex and Jira, monitor a ticket queue, assist users by phone, email, and in person, and contribute to process automation with PowerShell when possible.