Information Technology Service Desk

Leeds Professional Resources; New York (NY); On-site; USD 130,000 - 145,000; Full time

Job summary

A leading private equity firm is seeking a Service Desk Technician to deliver high-quality IT support at their NYC office. Responsibilities include troubleshooting desktop infrastructure, supporting Microsoft O365, and managing IT-related projects. The ideal candidate has a Bachelor's degree in Computer Science, with at least 3 years of experience, and strong communication skills. Salary ranges from $130,000 to $145,000 as Contract to Hire.

Qualifications

• 3+ years work experience with increasing responsibilities.
• Demonstrated proficiency with Windows OS troubleshooting.
• Active Directory experience is required.

Responsibilities

• Understand, troubleshoot, and remediate issues with desktop infrastructure.
• Serve as first point of contact for endpoint incident troubleshooting.
• Assist in managing and delivering IT-related projects.

Skills

Desktop OS troubleshooting

Microsoft O365 proficiency

Strong communication skills

Organizational skills

Education

Bachelor’s degree in Computer Science or MIS

Tools

SCCM

Job description

Information Technology Executive Recruiter

CONTRACT TO HIRE

Our client, a leading private equity firm focused on the technology services sector, is seeking a Service Desk Technician to work onsite at their NYC office helping deliver white‑glove IT support. This individual will work on a variety of user‑facing technologies, including desktop operating systems, enterprise productivity applications, email and endpoint protection and management solutions. The role provides high‑quality customer service, ensuring the client’s IT systems and equipment issues are resolved in a timely manner. Support will be offered both onsite and remotely.

Key Responsibilities & Duties:

• Understand, troubleshoot, and remediate issues with desktop infrastructure and applications (Outlook, Office, Adobe, MDM, network printing, VPN, etc.).
• Serve as first point of contact for endpoint incident troubleshooting.
• Have a strong background in Microsoft O365 and Windows workstations.
• Troubleshoot virtual conferencing systems (such as Zoom) and support conference room technology.
• Troubleshoot iPhones and iPads.
• Strong communication skills to work with staff, multiple internal teams and executive users.
• Review ticket queues and manage priority and tasks while communicating updates to end users.
• Assist in designing and documenting end‑user solutions.
• Configure and deploy Windows laptops.
• Assist in managing and delivering IT‑related projects.

Experience & Qualifications:

• Bachelor’s degree in Computer Science, MIS, or equivalent preferred.
• 3+ years of work experience with progressively more responsibilities.
• Demonstrated proficiency with Windows OS troubleshooting.
• Troubleshooting experience with O365 apps and Windows applications is required.
• Active Directory experience is required.
• Experience with antivirus platforms, as well as OS patching.
• Excellent organizational, verbal, and written communication skills.
• Experience with SCCM or any imaging technology is preferred.

Location: New York, NY (NYC office)

Salary: $130,000–$145,000 (Contract to Hire)