Senior IT Service Desk Lead – On-Site

IBSS; East Falmouth (MA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off and federal holidays

Matching 401(k) plan

Tuition/professional development reimbursement

Job summary

A technology consulting firm in East Falmouth, MA, is seeking a Senior Service Desk Support Technician to provide IT support and manage inquiries. The role requires a Bachelor's degree in Computer Science or equivalent experience, and the ability to obtain a Public Trust Security Clearance. Key responsibilities include supporting users, managing software/hardware, and training technicians. A competitive salary of $80k-$85k is offered, along with a comprehensive benefits package including medical, dental, and 401(k) contributions.

Qualifications

• 8 years of equivalent training in information technology is acceptable in lieu of a degree.
• Ability to obtain a Public Trust Security Clearance.
• Experience with setup and support of software and hardware.

Responsibilities

• Provide IT support and act as the primary point of contact for inquiries.
• Use a ticketing system to log and track customer calls.
• Train other support technicians on basic operations.
• Manage user accounts and support off-site meetings.

Skills

U.S. Citizenship

CompTIA A+ Certified

CompTIA Security+ Certified

Attention to detail

Independent work capabilities

Experience in IT support

Analytical skills

Education

Bachelor's degree in Computer Science

Tools

JIRA

Job description

A technology consulting firm in East Falmouth, MA, is seeking a Senior Service Desk Support Technician to provide IT support and manage inquiries. The role requires a Bachelor's degree in Computer Science or equivalent experience, and the ability to obtain a Public Trust Security Clearance. Key responsibilities include supporting users, managing software/hardware, and training technicians. A competitive salary of $80k-$85k is offered, along with a comprehensive benefits package including medical, dental, and 401(k) contributions.