Senior IT Service Desk Technician — Hybrid Support

Seattle University; Seattle (WA); Hybrid; USD 60.000 - 80.000; Vollzeit

Zusammenfassung

Seattle University is seeking a Service Desk Technician 2 to provide high-quality IT support to faculty, staff, and students. You will diagnose and resolve issues across Windows and Mac environments, set up workstations, and manage software configurations.

This role emphasizes teamwork, customer empathy, and adherence to ITIL practices in a fast-paced university setting, with a hybrid work model and opportunities to lead small projects and collaborate across campus.

Qualifikationen

• Bachelor's degree and two years of technical support experience.
• Proficiency with PC and Mac computing environments and applications.
• Experience with incident, problem management and knowledge bases.
• Strong understanding of ITIL best practices.

Aufgaben

• Provides internal technical support to faculty, staff, and students using PC and Mac systems and software.
• Analyzes, troubleshoots, and resolves desktop/laptop hardware and software, network services, remote access, and mobile devices.
• Sets up workstations, configures software, and assists with mobility-related needs.
• Acts as escalation point to Tier 1 staff and oversees complex IT service desk tasks.
• Communicates effectively with a broad range of audiences and balances shifting priorities.
• Delivers professional, accurate written correspondence and maintains service documentation.

Kenntnisse

Customer service orientation

Analytical thinking

Effective communication

Self-starter

Ausbildung

Bachelor's degree

Tools

IT service management system

ITIL practices

Jobbeschreibung

Seattle University is seeking a Service Desk Technician 2 to provide high-quality IT support to faculty, staff, and students. You will diagnose and resolve issues across Windows and Mac environments, set up workstations, and manage software configurations.

This role emphasizes teamwork, customer empathy, and adherence to ITIL practices in a fast-paced university setting, with a hybrid work model and opportunities to lead small projects and collaborate across campus.