On-Campus IT Help Desk Manager – Lead & Develop Team

SPU Seattle Pacific University; United States; On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement benefits

Tuition discounts for employees and/or

Paid time off

Employee Assistance Program

Job summary

Seattle Pacific University seeks a technically skilled, service‑oriented Help Desk Manager to lead the campus IT Support Desk for students, faculty, and staff.

You will supervise a team of 10+ student employees, provide hands‑on technical support, and partner with the Director of Technology Support Services to shape service strategies and improve processes while upholding SPU's values and commitments.

Qualifications

• Three years of IT support or related technology support experience.
• Experience supervising or mentoring employees in a technical/cust. service setting.
• Strong troubleshooting across computing hardware, software, and campus tech.
• Experience managing service requests and support processes.
• Excellent interpersonal and communication skills with diverse users.
• Able to balance priorities and drive continuous improvement.

Responsibilities

• Lead daily IT Support Desk operations to deliver timely, professional support.
• Supervise and mentor 10+ student employees and ensure quality service.
• Collaborate with Director to improve help desk processes and tools.
• Ensure adherence to IT policies, security standards, and data protection.

Skills

IT Support

Team Leadership

Technical Troubleshooting

Customer Service

Communication Skills

Organizational Skills

Problem-Solving

Cross-Functional Collaboration

Education

Bachelor's degree in IT / CS / IS or related field

Job description

Seattle Pacific University seeks a technically skilled, service‑oriented Help Desk Manager to lead the campus IT Support Desk for students, faculty, and staff.

You will supervise a team of 10+ student employees, provide hands‑on technical support, and partner with the Director of Technology Support Services to shape service strategies and improve processes while upholding SPU's values and commitments.