Hybrid IT Service Desk Technician 2 | Higher Ed Support

SU01 Seattle University; Seattle (WA); Hybrid; USD 60.000 - 65.000; Vollzeit

Benefits dieser Stelle

Tuition benefits

Wellness program

On-site fitness facility

Zusammenfassung

Seattle University seeks a results-oriented Service Desk Technician 2 to deliver high-quality IT support to faculty, staff, and students. You will troubleshoot desktop and laptop hardware and software, manage incidents, and provide effective communication across a diverse university community.

The role emphasizes teamwork, customer empathy, and the ability to balance shifting priorities while maintaining strong problem-solving skills within a hybrid work environment.

Qualifikationen

• Bachelor's degree required or equivalent experience.
• Proficiency in PC and Mac computing environments and applications.
• Advanced analytical and technical problem-solving skills.
• Experience using a service management system to process and prioritize work (incident, problem, knowledge base).
• Strong understanding of ITIL best practices.

Aufgaben

• Provide internal technical support to faculty, staff, and students using PC and Mac systems.
• Analyze, troubleshoot, and resolve hardware, software, network, and remote access issues.
• Set up workstations, configure software, and assist with mobile devices.
• Escalate complex issues to Tier 2 and lead on tasks and projects as needed.

Kenntnisse

PC & Mac support

ITIL knowledge

Customer service

Analytical thinking

Communication skills

Ausbildung

Bachelor's degree

Tools

ITSM platform

Jobbeschreibung

Seattle University seeks a results-oriented Service Desk Technician 2 to deliver high-quality IT support to faculty, staff, and students. You will troubleshoot desktop and laptop hardware and software, manage incidents, and provide effective communication across a diverse university community.

The role emphasizes teamwork, customer empathy, and the ability to balance shifting priorities while maintaining strong problem-solving skills within a hybrid work environment.