Digital Operations & Customer Experience Specialist

SU01 Seattle University; Seattle (WA); On-site; USD 55,000 - 60,000; Full time

Job summary

Seattle University is seeking a Customer Service / Help Desk professional to support Facilities and Campus Services. You will act as a primary contact for requests via the Call Queue, manage the CMMS system, and provide technical support for software and hardware across campus.

The role involves content maintenance and data reporting, with hybrid and on-site considerations. A bachelor’s degree and two years of related experience are preferred, as well as proficiency with MS Office and CMMS tools.

Qualifications

• Bachelor’s degree plus two years of experience in customer service.
• Proficient in MS Office with strong data entry skills.
• Demonstrated agility in rapidly learning and applying new applications.

Responsibilities

• Respond to inquiries from students, faculty, and staff via Teams; coordinate and document issues.
• Maintain CMMS data, generate reports, and train users.
• Support Facilities and Campus Services software and hardware, including Access Control and Office 365.
• Perform content updates for internal and external sites and manage digital resources.
• Perform other duties as assigned.

Skills

Customer service

MS Office

Data entry

Communication

Education

Bachelor’s degree

Tools

CMMS

Adobe CS

Bluebeam

Office 365

DirectLine

Job description

Seattle University is seeking a Customer Service / Help Desk professional to support Facilities and Campus Services. You will act as a primary contact for requests via the Call Queue, manage the CMMS system, and provide technical support for software and hardware across campus.

The role involves content maintenance and data reporting, with hybrid and on-site considerations. A bachelor’s degree and two years of related experience are preferred, as well as proficiency with MS Office and CMMS tools.