Senior IT Service Desk Technician – Client Services

University of the District of Columbia; Washington (District of Columbia); On-site; USD 69,000 - 71,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Paid vacation

Sick leave

Retirement plan

Job summary

University of the District of Columbia is seeking a technically adept Desktop Support Specialist to provide advanced client services and guide end-user technology projects across campus.

The role supports workstation deployments, system upgrades, hardware lifecycle management, and technology implementation efforts with a focus on security and IT standards. Strong analytical and communication skills are essential.

Qualifications

• Must have a bachelor’s degree or commensurate experience.
• 2–4 years of desktop support/help desk in higher education or corporate setting.
• Strong communication, troubleshooting, multi-tasking and customer service skills.
• Hands-on hardware/software experience: PCs, printers, imaging, Windows and Mac environments.

Responsibilities

• Provide senior-level desktop client services and project support across campus.
• Coordinate workstation deployments, system upgrades, and hardware refresh cycles.
• Serve as technical liaison to ensure alignment with IT standards and security.
• Lead planning, timelines, and delivery of desktop support initiatives; track progress.

Skills

Bachelor's degree or commensurate exp.

Desktop support experience

Communication skills

Troubleshooting and problem-solving

Education

Bachelor's degree or commensurate experience

Tools

Windows OS

Office productivity apps

Antivirus solutions

Imaging and deployment tools

MAC OSX support

Job description

University of the District of Columbia is seeking a technically adept Desktop Support Specialist to provide advanced client services and guide end-user technology projects across campus.

The role supports workstation deployments, system upgrades, hardware lifecycle management, and technology implementation efforts with a focus on security and IT standards. Strong analytical and communication skills are essential.