IT Help Desk Lead & User Support Coordinator

MORAINE VALLEY COMMUNITY COLLEGE; Palos Hills (IL); On-site; USD 61,000 - 80,000; Full time

Benefits offered by this job

Health, Dental, Vision

Tuition reimbursement

Tuition waiver

SURS Retirement plan

Vacation Days

Holidays

Job summary

Moraine Valley Community College is seeking a User Support Services Coordinator (Information Technology) to lead the college's Help Desk operations and staff. You will coordinate tickets, manage service levels, and support software systems across Apple and Microsoft platforms.

You will also contribute to training, governance, and system deployments, ensuring secure, efficient end-user computing for students, faculty and staff at all college sites.

Qualifications

• Bachelor's degree required; 3–5 years in end-user computing environment.
• Certifications such as A+/N+ and Microsoft/Apple are a plus.
• Strong analytical, customer service, and communication skills; familiarity with MS/Apple software and hardware.

Responsibilities

• Lead and coordinate Help Desk operations and staff.
• Manage IT service ticketing system and support queue, ensuring timely resolutions.
• Provide data analysis and management reports for leadership.
• Assist with software deployment, configuration, and security governance.
• Oversee training of staff and students on hardware and software.

Skills

Analytical ability

Customer service

Communication skills

Management skills

Technical writing

Education

Bachelor's degree

Tools

Jamf Pro

SCCM

Uniflow

Job description

Moraine Valley Community College is seeking a User Support Services Coordinator (Information Technology) to lead the college's Help Desk operations and staff. You will coordinate tickets, manage service levels, and support software systems across Apple and Microsoft platforms.

You will also contribute to training, governance, and system deployments, ensuring secure, efficient end-user computing for students, faculty and staff at all college sites.