Senior IT Product & Delivery Lead - Managed Services

EY; Austin (TX); Remote; USD 87,000 - 143,000; Full time

Job summary

EY is seeking a Senior Consultant in Managed Services Product Engineering to drive day-to-day delivery, governance, and continuous improvement of large-scale engagements. You’ll act as IT Product and Project Manager, supporting service delivery commitments and client initiatives across applications and platform services.

The role targets 7+ years of IT delivery experience, with strong communication and governance capabilities, in a hybrid/fully remote environment within EY’s global operations.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• 7+ years of experience in Product Management/ Project Management or IT managed services.
• Hands-on experience managing complex IT initiatives in a services or operations-oriented environment.
• Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models.
• Experience working with global delivery teams and offshore/onshore models.

Responsibilities

• Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption.
• Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives.
• Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs.
• Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations.
• Support the end-to-end delivery of managed IT services.

Skills

IT Product Management

Project Management

Stakeholder management

Execution skills

Agile delivery

Education

Bachelor’s degree in IT/CS/Engineering

Tools

ServiceNow

Jira

Azure DevOps

ITIL

Job description

EY is seeking a Senior Consultant in Managed Services Product Engineering to drive day-to-day delivery, governance, and continuous improvement of large-scale engagements. You’ll act as IT Product and Project Manager, supporting service delivery commitments and client initiatives across applications and platform services.

The role targets 7+ years of IT delivery experience, with strong communication and governance capabilities, in a hybrid/fully remote environment within EY’s global operations.