Senior IT Process & Transformation Leader

Cloud and Things; New York (NY); Hybrid; USD 83,000 - 102,000; Full time

Job summary

Cloud and Things in New York, NY seeks a Senior Business Process / Transformation Manager to lead transformational initiatives across a large government IT program. You will partner with leadership to improve business processes, streamline operations, and establish measurable performance standards.

The role covers change management, project planning, business case development, and operational reviews for technology programs, with a hybrid work model (3 days onsite, 2 days remote).

Qualifications

• 10+ years of business experience, including hands-on work in large IT programs.
• 6+ years in change management.
• 6+ years in project management and work plan development.
• 6+ years in quantitative analysis.
• 6+ years in problem solving and process improvements.
• 6+ years in professional communication.
• LEAN certification / Six Sigma training is required.
• Demonstrated leadership across a large organization.
• Ability to work under high-profile, high-pressure conditions.
• Proficiency in Excel, Word, PowerPoint, Project, and Visio.

Responsibilities

• Collaborate with leadership to develop and implement transformational initiatives.
• Identify IT process improvement opportunities and resolve bottlenecks.
• Lead process, SOP, risk, and SLA reviews to improve efficiency.
• Prepare business cases and present findings to stakeholders.
• Track departmental priorities and assist staff with work plans.
• Provide hands-on support for large IT programs and transformation activities.
• Design and implement scorecards for productivity, service levels, quality, and costs.
• Support organizational change management activities.

Skills

Change management

Project management

Quantitative analysis

Problem solving

Communication skills

Leadership

Collaboration

Six Sigma knowledge

Education

LEAN/Six Sigma certification

MBA (preferred)

Tools

Excel

Word

PowerPoint

Project

Visio

Job description

Cloud and Things in New York, NY seeks a Senior Business Process / Transformation Manager to lead transformational initiatives across a large government IT program. You will partner with leadership to improve business processes, streamline operations, and establish measurable performance standards.

The role covers change management, project planning, business case development, and operational reviews for technology programs, with a hybrid work model (3 days onsite, 2 days remote).