Senior Business Process / Transformation Manager

Cloud and Things; New York (NY); Hybrid; USD 83,000 - 102,000; Full time

Job summary

Cloud and Things in New York, NY seeks a Senior Business Process / Transformation Manager to lead transformational initiatives across a large government IT program. You will partner with leadership to improve business processes, streamline operations, and establish measurable performance standards.

The role covers change management, project planning, business case development, and operational reviews for technology programs, with a hybrid work model (3 days onsite, 2 days remote).

Qualifications

• 10+ years of business experience, including hands-on work in large IT programs.
• 6+ years in change management.
• 6+ years in project management and work plan development.
• 6+ years in quantitative analysis.
• 6+ years in problem solving and process improvements.
• 6+ years in professional communication.
• LEAN certification / Six Sigma training is required.
• Demonstrated leadership across a large organization.
• Ability to work under high-profile, high-pressure conditions.
• Proficiency in Excel, Word, PowerPoint, Project, and Visio.

Responsibilities

• Collaborate with leadership to develop and implement transformational initiatives.
• Identify IT process improvement opportunities and resolve bottlenecks.
• Lead process, SOP, risk, and SLA reviews to improve efficiency.
• Prepare business cases and present findings to stakeholders.
• Track departmental priorities and assist staff with work plans.
• Provide hands-on support for large IT programs and transformation activities.
• Design and implement scorecards for productivity, service levels, quality, and costs.
• Support organizational change management activities.

Skills

Change management

Project management

Quantitative analysis

Problem solving

Communication skills

Leadership

Collaboration

Six Sigma knowledge

Education

LEAN/Six Sigma certification

MBA (preferred)

Tools

Excel

Word

PowerPoint

Project

Visio

Job description

Our goal is to solve problems and deliver results for our clients. At Cloud and Things, you can be a part of transforming the public sector’s IT environment. Our team is on the forefront of helping to solve the government's most complex IT challenges. If you are seeking a role that offers the opportunity to work on rewarding projects, consider a career with Cloud and Things.

*This is an exempt position. Salary commensurate with experience*

Job Title: Senior Business Process / Transformation Manager
Location: New York, NY (Hybrid - 3 Days Onsite / 2 Days Remote)
Duration: 12 Months(with potential for extension)
Start Date: estimated - 10/1/26
W2 Hourly Rate: $60-74/hour
Application Deadline: 9/8/26

Overview

We are seeking a Senior Business Process / Transformation Manager who will support our NYS client in leading and implementing transformational initiatives across a large IT organization. This role will partner with leadership and stakeholders to improve business processes, streamline operations, resolve bottlenecks, and establish measurable performance standards. The consultant will also support change management, project planning, business case development, and operational reviews for large technology programs.

Duties

• Collaborate with department leadership to develop, track, monitor, and implement transformational initiatives.
• Identify opportunities for IT process improvement, develop improvement strategies, and resolve operational bottlenecks.
• Lead process, SOP, risk profile, and SLA reviews to identify risks and opportunities across core business processes and improve operational efficiency.
• Conduct due diligence and operational reviews, formulate process improvement recommendations, and prepare and present business cases, findings, benefits, and recommendations to stakeholders at various organizational levels.
• Compile and track departmental priorities, assist staff with work plan development, monitor key initiatives, and elevate issues to leadership as appropriate.
• Provide hands‑on support for large programs involving IT project work and business transformation activities.
• Assist with the design and implementation of disciplined scorecards covering productivity, service levels, quality, risk levels, and transaction costs.
• Support organizational change management activities associated with transformational and business process improvement initiatives.

Mandatory Qualifications

• 10+ years of business experience, including demonstrated hands‑on involvement in large programs involving IT project work.
• 6+ Years experience in change management.
• 6+ Years experience in project management and work plan development.
• 6+ Years experience in quantitative analysis with demonstrated analytical capabilities and quantitative skills.
• 6+ Years experience in problem solving, including identifying process improvement opportunities and resolving operational bottlenecks.
• 6+ Years experience in advanced professional communication, including written, verbal, digital, interpersonal, facilitation, and presentation skills.
• 6+ Years experience with Six Sigma; LEAN certification, Six Sigma training, or comparable process improvement training is required.
• Demonstrated leadership capabilities and ability to work collaboratively with stakeholders across all levels of a large organization.
• Demonstrated ability to work effectively in a high-profile, high-pressure environment.
• Highly proficient in Microsoft Excel, Word, PowerPoint, Project, and Visio.
• Prior experience translating business needs into functional requirement specifications for technology solutions.

Desirable Qualifications

• MBA preferred.
• Prior experience with a government agency is a plus.

Educational & Certification Requirements

• LEAN certification, Six Sigma training, or comparable process improvement training is required.
• MBA preferred.

Cloud and Things complies with all applicable federal, state, and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other category protected by applicable federal, state, or local laws.