Remote Senior IT Process Automation Lead

MBL Technologies; Washington (District of Columbia); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K

Remote work

PTO

Health and wellness programs

Employee discounts

Learning and development reimbursement

Job summary

MBL Technologies, Inc. is seeking an IT Business Process Analyst to advance federal client programs through rigorous process analysis, automation, and optimization.

You will lead current-state and future-state workflow design, aligning needs across stakeholders and delivering documentation and dashboards. The role requires 5+ years of IT process experience and proficiency with ServiceNow and Power Platform, with a capability to work in a regulated federal environment and obtain a Public Trust

Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience in IT business-process analysis, process improvement, automation, or related disciplines.
• Demonstrated leadership of complex, cross-departmental or cross-functional initiatives.
• Proficiency with ServiceNow.
• Proficiency with data analytics and automation tools, including Microsoft Power Platform or comparable tools.
• Proficiency with Microsoft Office Suite and SharePoint.
• Strong experience analyzing and documenting business processes and translating requirements into practical solutions.
• Strong analytical, facilitation, technical-writing, and stakeholder-management skills.
• Ability to operate independently in a complex federal or regulated environment.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Lead analysis, design, and optimization of IT-supported business processes at the section or divisional level.
• Identify process inefficiencies, bottlenecks, gaps, redundancies, and opportunities for automation.
• Align technology solutions with strategic and operational goals.
• Integrate cross-functional business and technical requirements across multiple stakeholders and program areas.
• Develop and document current-state and future-state workflows, process maps, business requirements, and supporting documentation.
• Facilitate stakeholder interviews, workshops, and requirements-gathering sessions.
• Design and implement business-process automation solutions using ServiceNow, Microsoft Power Platform, SharePoint, or related tools.
• Support delivery and maintenance of SharePoint solutions and automation tools.
• Develop written products, including reports, status updates, emails, process documentation, and management briefings.
• Prepare weekly status reports identifying work completed, work in progress, planned activities, risks, and impediments.
• Record and maintain meeting minutes in document repositories.
• Develop dashboards, metrics, and data-analysis products to support management visibility and decision-making.
• Support continuous process improvement and evaluate whether implemented solutions achieve intended efficiency, effectiveness, and compliance outcomes.
• Work independently with business owners, technical teams, program leadership, and cross-functional stakeholders to drive complex initiatives to completion.

Skills

IT business-process analysis

Process automation

Leadership of cross-functional

ServiceNow

Power Platform

SharePoint

Data analytics

MS Office Suite

Stakeholder management

Independent work

Education

Bachelor's degree in IT/Business

Tools

ServiceNow

Power Platform

SharePoint

Power BI

Smartsheet

Job description

MBL Technologies, Inc. is seeking an IT Business Process Analyst to advance federal client programs through rigorous process analysis, automation, and optimization.

You will lead current-state and future-state workflow design, aligning needs across stakeholders and delivering documentation and dashboards. The role requires 5+ years of IT process experience and proficiency with ServiceNow and Power Platform, with a capability to work in a regulated federal environment and obtain a Public Trust